“Supporting the whole family”

Close up of female and male hands protecting a paper chain family. Top view of two hands form a circ


First Point Family Support – Service Update


First Point Family Support Services are continuing to follow all the guidance being provided by the Department of Education and Government Health guidance. We are also in constant contact with our commissioners and service leads and continue to review the situation regularly. All appropriate measures are being taken to control the spread of infection within our service.

We recognise that some parent, carers, children, young people and adults, that our service will come into contact with, may be particularly susceptible to infection and have underlying health conditions (this includes our team here at First Point).


Following the Government’s guidelines and the discussions with our commissioners we will be implementing the following until further notice.

Post Diagnostic Courses, Home Visits and all meetings will be held via Microsoft Teams / Zoom / Telephone calls and Emails. The team will be continuing to ensure that the support we offer is fully accessible to all who need it. The team are working from the Blackburn Street office and are here to offer full support to all our families and other professionals.

We are currently looking into how seminars and coffee mornings can be started again for families so please keep an eye on our Facebook and Webpage for updates.


If you ring the office please leave a message as we may be on another call, this way we know you have contacted us, and we will return your call as soon as we can.


If you have any concerns around COVID - 19, please see the link on our website and Facebook page for all the relevant advice and guidance



National guidance for healthcare and non-healthcare settings can be found at:



Bereavement Services Advice and Support

             Bereavement Support in Other Languages      Bereavement Support for Arabic Speakers        Bereavement Support for Farsi Speakers


Information for Parent/Carers

Launch of Educational Psychology Service School/Parent Help Line

Bury local authority know that the current situation with COVID-19 is a very worrying time for parents and carers, and even more so for parents and carers who have children or young people with Special Educational Needs and/or Disability.

We have listened to what parents and schools have told us about what would be helpful during these uncertain times, and as a result we have established a school/parent helpline.

The helpline will be run by Bury Education Psychology Service and is available to provide advice to parents/carers and schools starting Monday 11th May 2020. It will run twice a week on Mondays between 13.00 and 15.30 and Wednesday between 9.30 and 12.00. The helpline contact number is 0161 253 6406.

The helpline is intended to provide EP advice and support for schools/parents of CYP with SEND in the context of the current situation that exists due to the Covid-19 outbreak.

Types of EP advice and support available could include:

• Anxiety, stress and related issues arising from being out of school/returning to school/COVID 19/missing friends etc.,

• Loss and bereavement – EPs provide Critical Incident support, but the helpline may identify where this support is needed.

• Transitions – particularly for those children starting reception/year 7.

• Advice on routines/behaviours because of changes to routine.

• Reassurance/advice on academic progress and expectations once children are back to school.

• Advice on EHC needs assessments and annual reviews.

You may of course have other educational questions or concerns that are not included on this list, so please do not hesitate to call, no matter how small your question or concern is.

Please note that EPs may sign post to other services as part of the support but will not become involved beyond the advice and support of the phone call. 

I hope that you find this information useful for you and your family.

Yours sincerely,


Karen Whitehead

Strategic Lead Inclusion & Partnerships

Bury Council



We hope you are all well and staying safe!

Here are details for an online counselling and emotional well-being service that is available for young people.



Kooth, the online counselling and emotional well-being platform for children and young people aged 11 to 18 years has been available in Bolton, Manchester, Oldham, Trafford Rochdale and Wigan for some time. It’s now available in Bury, Salford, Tameside and Stockport. This expansion was brought forward in response to the COVID-19 outbreak. Kooth provides:

  • Live chat function for a CYP to converse with a qualified counsellor;

  • Messaging function for children and young people to contact the service, these are monitored and managed by counsellors, emotional wellbeing practitioners and media workers;

  • Static and live topic-focused forums; forums encourage the development of a peers supported community online;

  • Online magazine containing a wealth of topic specific resources, from mental health specific topics to more general subjects; and

  • Crisis information, and self-help resource

The target groups in Greater Manchester:

  • Children and young people with emotional wellbeing and/or emerging mental health problems, many of whom will require a low level/targeted/short-term intervention

  • Children and young people who are hard to reach and do not engage with services through traditional routes

To find out more visit https://hub.gmhsc.org.uk/mental-health/kooth/


To sign up to use Kooth, go to www.kooth.com


A Message from The Bury Directory


We hope you are keeping well during this difficult time.

It is a challenging time for us all right now and we want to ensure that our residents have access to the information, advice and support they need to keep them informed and help them through.


Please use the link: Information on Coronavirus in Bury | The Bury Directory to our dedicated ‘Coronavirus’ section. It is updated regularly with Government guidance and you will also be able to browse and access a wealth of relevant and timely information.

You may also be interested in our new ‘Health & Wellbeing Hub’ where you can:

• Discuss Health & Wellbeing topics with others. Post a comment to start a discussion here.

• Browse local health & wellbeing news from a variety of sources, in one place

• Access a range of free and funded learning opportunities

• Share useful resources with others using our document drive


Stay safe!


The Bury Directory Team



   Bury Council Community Hubs Update

In response to COVID-19, Bury Council has established five Community Hubs.  Initially, these Hubs will be staffed by Council Officers but, over time, it is anticipated that they will expand to include partners from other public services.

Hubs will:
Identify and maintain details of the most clinically vulnerable residents, with reference to health and care data drawn largely from primary and social care sources together with local intelligence. It is recognised that this group may change according to health needs and circumstance.
Vulnerability will be prioritised across the following four groups, in order of immediate risk:

  • the most clinically vulnerable people who must be shielded for 12 weeks, as defined by government

  • those aged 70 years or over with underlying health conditions

  • other service users with complex or long term conditions in the health and care system

  • socially or economically vulnerable people

Establish which of the most vulnerable are without a support network from family, friends or neighbours and need immediate help with accessing food and medicines
Identify support available in localities to support the vulnerable.
This will include:

  • organised volunteer groups, co-ordinated by the VCFA

  • informal community/resident action groups, including those operating under the banner of KindBury

  • local public service teams, eg children’s early help; the Integrated Neighbourhood Teams and housing network

Connect vulnerable people quickly to a network of support
Provide the infrastructure for a potential greater role in distribution of food and other supplies and distribution of hardship grants, as these requirements are clarified nationally

Initially, the Hubs will focus on securing urgent supplies of food and medicine but, dependent on resourcing levels and the timescales concerned, the support-offer may be expanded.

At this stage, Hubs will act as a brokerage service to ensure fast connection to groups and volunteers who will undertake frontline support tasks.  The role will be under regular review as national requirements and support is rolled out.


Bury residents who need help should call the Council’s contact centre number: 0161 253 5353



Covid-19 Support Line for BAME Communities

Please see the PDF containing details of a charity offering cross culture emotional support in relation to COVID-19. they have Registered mental Health Practitioners, Psychotherapists and Bilingual trained staff to support you in any way they can.


Covid-19 / Coronavirus Resources


BPS guidance - https://www.bps.org.uk/news-and-policy/talking-children-about-coronavirus


BACP guidance around managing anxiety - https://www.bacp.co.uk/news/news-from-bacp/2020/28-february-coronavirus-anxiety-how-to-cope-if-you-re-feeling-anxious-about-the-outbreak/


Childline support on anxiety - https://www.childline.org.uk/info-advice/your-feelings/anxiety-stress-panic/worries-about-the-world/

National Autistic Society – guidance and helpline for parents’, young people and staff: https://www.autism.org.uk/services/nas-schools/vanguard/news/2020/march/coronavirus-(covid-19)-advice.aspx

9 mindfulness exercises to help you manage COVID stress. Mindfulness exercises are a free and simple way to get some relief from stress especially during this pandemic. There is plenty of research supporting that this practice can reduce biological signs of stress, decrease feelings of pain, and even help you sleep better.  You can check the list here https://www.fingerprintforsuccess.com/blog/mindfulness-exercises

Mencap - Easy Read guide to Coronavirus: https://www.mencap.org.uk/sites/default/files/2020-03/Information%20about%20Coronavirus%20ER%20SS2.pdf

Place2Be – Guide to helping parents answer questions from their children and to support family wellbeing: https://www.place2be.org.uk/about-us/news-and-blogs/2020/march/coronavirus-information-for-children/

Young Minds - Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing: https://youngminds.org.uk/blog/talking-to-your-child-about-coronavirus/

Carers UK - Guidance for carers: https://www.carersuk.org/help-and-advice/health/looking-after-your-health/coronavirus-covid-19

Covibook – an interactive resource designed to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the pandemic: https://www.mindheart.co/descargables


Amaze - information pack for parents https://amazesussex.org.uk/faqs-about-the-coronavirus-for-parent-carers-of-children-with-send-brighton-hove/

Public Health England have produced an easy read version of their Advice on the coronavirus for places of education.  You can download it here: https://www.publichealth.hscni.net/sites/default/files/2020-03/V4%20Coronavirus%20advice%20for%20schools%20poster%20020302%20EDU15.0.4%20%282%29.pdf

Team work

The Team

  •  Lynsey Blears - Company Director
  • Debi Walker - Company Director

  • Nicole Blears - Family Support Worker, Admin Support & Events Coordinator

  • Lisa Joynson - Family Support Worker & Events Coordinator

  • Ka

    tie Pinder - Family Support Worker

  • Social Work Students and Volunteers

“We passionately empower families and professionals to make informed choices. Built on our innovative and personable approach we aim to make life changing differences.”

Post Diagnostic Service ADHD and ASD

Referrals are received from Healthy Young Minds for families to access  our Post Diagnostic Service. We work with families who have children/young people diagnosed with Autism or Attention Deficit Hyperactivity Disorder. We offer a 5-week course that will inform, empower and support families who have received a recent diagnosis. Person centred, 1-1 work is carried out with the families that attend the course to ensure that the whole family understand their young persons diagnosis and work together going forward.

1-1 Support for Social Care Families

Referrals are received from Bury Council's Social Care Teams. We offer 1-1 support to families who have been referred in. This includes emotional support, upskilling and empowering parents, signposting and support for families in navigating their way through any difficulties they may be having. We can support with various strategies within the home environment.  We support and empower families to complete DLA/PIP and charity forms etc. We can also, if necessary, signpost families to various services in Bury. Families are offered our seminars free of charge (please see the upcoming events page).

Parent Carer Seminars

Our Parent Carer Seminars offer support, guidance and information that help to empower and upskill families for their futures. They are an opportunity to meet other parents who are in the same position. Many parents have said that it is one of the most powerful parts of the seminars, realising you are not alone and the only one struggling.  

(please see the upcoming events page). We try to arrange the seminars mornings, afternoons and evenings so that everybody is able to attend.

Referrals from School Nursing Team

We receive referrals from the School Nursing Teams in Bury. Families are referred into our service for individual 1-1 support. We aim to empower families so they can manage any issues they are currently facing. We work closely with the relevant school so behaviours are worked on across all settings promoting consistency.

Local Transformation Plan - Parental Support

We receive referrals from Healthy Young Minds in Bury in relation to supporting parent’s emotional health and wellbeing. We offer 1-1 support to parents supporting them with the day to day challenges they may be facing. We inform and empower parents and help them develop their own natural support and support network. We can also signpost families to various statutory or voluntary/third sector organisations to ensure they are getting the correct support.

Bespoke Training

First Point Family Support Services offer bespoke training packages to a wide variety of people and organisations including; schools, parents/carers, children and young people, local authorities, health care professionals, private establishments, voluntary and third sector organisations.  


  • Person Centred Planning (including Graphic Facilitating)

  • Tactics for Home Parenting Sessions

  • Safeguarding (Children)

  • Safeguarding (Adults)

  • Skill Building Courses

  • Disability Awareness

  • Understanding Autism

  • Understanding ADHD

If you would like to discuss any of the above, please don’t hesitate to get in touch and we can devise personalised courses for your intended audience. Please contact us on 0161-641-4585 or via email - admin@firstpointsupport.org.uk


What We Offer:

First Point Family Support - Upcoming Events

If you would like to book onto a seminar contact us on 0161 641 4585
or via email - admin@firstpointsupport.org.uk
Please ensure you book on as places are limited.



Starting today the 17th March 2020

All Events, Seminars, Post Diagnostic Courses and Home Visits will be cancelled. If you have booked a place on any of the courses you will be notified of the cancellation. We have cancelled the two upcoming events which are:


Coffee and Catch Up - Thursday 26th March 2020 - 10.30am-12pm at Brandlesholme Community Centre


Bury SENDIASS Drop In - Wednesday 8th April 2020: 10am - 4pm


The team will continue to work from our offices in Radcliffe and we will continue to offer support via telephone and email to our families and other professionals.


If you ring the office please leave a message as we may be on another call, this way we know you have contacted us, and we will return your call as soon as we can.



Greater Manchester Parent Carer Survey


We know 2020 has been a difficult year for parent/carers of children and young people with special educational needs and disabilities (SEND). We know this because we are a group of parents who have children with a variety of needs. Greater Manchester Health and Social Care Partnership (GMHSCP) wants to make sure parent/carers are properly supported in 2021 and beyond.


So that we can make sure that the changes we suggest are based on what you really need and want, it would help us, to help you, if you would share your thoughts, experiences and suggestions in the following 10 questions. - Survey link is here. https://docs.google.com/forms/d/e/1FAIpQLSfO0zQhJxjzQgulndDyGvlhkwKelmFWbswXz_fHT2DcCf_EXw/viewform?fbclid=IwAR0UlH6nv7bQwKjfrGP3WKzJHFckRRxcZHiZKf2wYHP4WW8GwHNslbffW5g


If you would like to see the end report or learn more about our work, please get in touch via this email: GMParentCarerWorkstream@gmail.com


These questions are only to be answered by parent/carers across Greater Manchester who have children and young people with Special Educational Needs and Disabilities (SEND) (aged 0 – 25)


Closing Date is 19th February 2021


Upcoming Events 2020


Please email or telephone us to confirm your attendance.


Venue for all Events: 19 Blackburn Street Radcliffe, Manchester M26 1NN




Understanding the legalities of your child with additional needs transitioning into adulthood

Facilitator:  Ben Tyer

Date:  Wednesday 13th May 2020: 12pm - 2pm


What can your school nurse offer you and your child?

Facilitator:  Natalie Cohen

Date:  Wednesday 20th May 2020: 12.30pm - 2.30pm



Facilitator:  Keelie Rigby

Date:  Wednesday 10th June 2020: 10am - 4pm


Please find our address and contact details below
Thank You

19 Blackburn Street, Radcliffe, Manchester, M26 1NN


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