“Supporting the whole family”

Close up of female and male hands protecting a paper chain family. Top view of two hands form a circ


First Point Family Support – Service Update 24th August 2021


We would like to take this opportunity to give you a service update as the lockdown restrictions are changing.

We continue to follow the government guidelines, ensuring we are maintaining our staff and visitors safety at all times. We recognise that some parent, carers, children, young people and adults, that our service will come into contact with, may be particularly susceptible to infection and have underlying health conditions (this includes our team here at First Point). So we would like to reassure our service users that all our staff members have been double vaccinated to ensure everyone is protected.

The team continues to work from both our Blackburn Street office and their individual homes where necessary and are here to offer full support to all our families and other professionals. We are using both virtual and face to face meetings where required and we will continue to monitor this, remain cautious as the schools return in September.

If you ring the office please leave a message as we may be on another call, this way we know you have contacted us, and we will return your call as soon as we can.

Please see the support links for information on local and national services around COVID 19.

Also there are still virtual events available, please see below.






Bereavement Services Advice and Support

             Bereavement Support in Other Languages      Bereavement Support for Arabic Speakers        Bereavement Support for Farsi Speakers


Information for Parent/Carers

Launch of Educational Psychology Service School/Parent Help Line

Bury local authority know that the current situation with COVID-19 is a very worrying time for parents and carers, and even more so for parents and carers who have children or young people with Special Educational Needs and/or Disability.

We have listened to what parents and schools have told us about what would be helpful during these uncertain times, and as a result we have established a school/parent helpline.

The helpline will be run by Bury Education Psychology Service and is available to provide advice to parents/carers and schools starting Monday 11th May 2020. It will run twice a week on Mondays between 13.00 and 15.30 and Wednesday between 9.30 and 12.00. The helpline contact number is 0161 253 6406. (voicemail facility is available please leave a message and the team will get back to you)

The helpline is intended to provide EP advice and support for schools/parents of CYP with SEND in the context of the current situation that exists due to the Covid-19 outbreak.

Types of EP advice and support available could include:

• Anxiety, stress and related issues arising from being out of school/returning to school/COVID 19/missing friends etc.,

• Loss and bereavement – EPs provide Critical Incident support, but the helpline may identify where this support is needed.

• Transitions – particularly for those children starting reception/year 7.

• Advice on routines/behaviours because of changes to routine.

• Reassurance/advice on academic progress and expectations once children are back to school.

• Advice on EHC needs assessments and annual reviews.

You may of course have other educational questions or concerns that are not included on this list, so please do not hesitate to call, no matter how small your question or concern is.

Please note that EPs may sign post to other services as part of the support but will not become involved beyond the advice and support of the phone call. 



We hope you are all well and staying safe!

Here are details for an online counselling and emotional well-being service that is available for young people.



Kooth, the online counselling and emotional well-being platform for children and young people aged 11 to 18 years has been available in Bolton, Manchester, Oldham, Trafford Rochdale and Wigan for some time. It’s now available in Bury, Salford, Tameside and Stockport. This expansion was brought forward in response to the COVID-19 outbreak. Kooth provides:

  • Live chat function for a CYP to converse with a qualified counsellor;

  • Messaging function for children and young people to contact the service, these are monitored and managed by counsellors, emotional wellbeing practitioners and media workers;

  • Static and live topic-focused forums; forums encourage the development of a peers supported community online;

  • Online magazine containing a wealth of topic specific resources, from mental health specific topics to more general subjects; and

  • Crisis information, and self-help resource

The target groups in Greater Manchester:

  • Children and young people with emotional wellbeing and/or emerging mental health problems, many of whom will require a low level/targeted/short-term intervention

  • Children and young people who are hard to reach and do not engage with services through traditional routes

To find out more visit https://hub.gmhsc.org.uk/mental-health/kooth/


To sign up to use Kooth, go to www.kooth.com


A Message from The Bury Directory

We hope you are keeping well during this difficult time.

It is a challenging time for us all right now and we want to ensure that our residents have access to the information, advice and support they need to keep them informed and help them through.

Please use the link: Information on Coronavirus in Bury | The Bury Directory to our dedicated ‘Coronavirus’ section. It is updated regularly with Government guidance and you will also be able to browse and access a wealth of relevant and timely information.

You may also be interested in our new ‘Health & Wellbeing Hub’ where you can:

• Discuss Health & Wellbeing topics with others. Post a comment to start a discussion here.

• Browse local health & wellbeing news from a variety of sources, in one place

• Access a range of free and funded learning opportunities

• Share useful resources with others using our document drive

Stay safe! The Bury Directory Team



Bury Community Hubs

Bury Community Hubs are here to provide support to 11,000 residents in the Borough of Bury that are defined as clinically extremely vulnerable. This group of people of varying ages need to take extra care because they are at very high risk of severe illness from COVID-19.

Bury Community Hubs also provide support to residents that don't have anyone else to turn to for support, including people having to self-isolate. 

Generally, the hubs support people with life's essentials and help them to keep safe. 

About the support from Bury Community Hubs

We are still here to help with essential supplies or for any worries or concerns about money or your wellbeing. Give us a call if you need:   

  • help with food shopping and registering for priority supermarket delivery slots 

  • help with medicine supplies

  • help with registering online for support (please have your NHS number to hand)

  • advice about how to get online 

  • advice about money, debt and welfare benefits 

  • support because you are lonely, feel anxious or low or just need reassurance and a friendly CHAT or catch-up

Access support from Bury Community Hubs 

To access essential help: 

  • Phone: 0161 253 5353, 9am to 5pm, Monday to Friday

  • Text 07860 022876 (messages responded to by the next working day)

If our community hubs team can't help you directly they will put you in touch with local people and local organisations who can help, such as Citizens Advice and Age UK. 

Food and shopping

Priority online shopping slots

Online supermarket delivery slots with Asda, Iceland, Morrisons, Ocado, Sainsbury's, Tesco and Waitrose continue to be available for people who were previously shielding.

If you aren't already a customer - sign-up with one of the supermarkets offering the service (you can do this at their website). 

Then go to gov.uk/coronavirus-shielding-support and fill in your details.

The government will pass your details to your chosen supermarket who will then offer you priority online shopping slots.

Telephone ordering

Morrisons offer a telephone ordering service to order essential food items for customers who live within 10 miles of a Morrisons store.

  • To order, call 0345 611 6111 and select option 5.

Sainsbury's also offer a telephone ordering service.

  • To order, call 0800 917 8557.


Covid-19 / Coronavirus Resources


BACP guidance around managing anxiety - https://www.bacp.co.uk/news/news-from-bacp/2020/28-february-coronavirus-anxiety-how-to-cope-if-you-re-feeling-anxious-about-the-outbreak/


Childline support on anxiety - https://www.childline.org.uk/info-advice/your-feelings/anxiety-stress-panic/worries-about-the-world/

9 mindfulness exercises to help you manage COVID stress. Mindfulness exercises are a free and simple way to get some relief from stress especially during this pandemic. There is plenty of research supporting that this practice can reduce biological signs of stress, decrease feelings of pain, and even help you sleep better.  You can check the list here https://www.fingerprintforsuccess.com/blog/mindfulness-exercises

Place2Be – Guide to helping parents answer questions from their children and to support family wellbeing: https://www.place2be.org.uk/about-us/news-and-blogs/2020/march/coronavirus-information-for-children/

Young Minds - Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing: https://youngminds.org.uk/blog/talking-to-your-child-about-coronavirus/

Carers UK - Guidance for carers: https://www.carersuk.org/help-and-advice/health/looking-after-your-health/coronavirus-covid-19

Covibook – an interactive resource designed to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the pandemic: https://www.mindheart.co/descargables


Amaze - information pack for parents https://amazesussex.org.uk/faqs-about-the-coronavirus-for-parent-carers-of-children-with-send-brighton-hove/

Public Health England have produced an easy read version of their Advice on the coronavirus for places of education.  You can download it here: https://www.publichealth.hscni.net/sites/default/files/2020-03/V4%20Coronavirus%20advice%20for%20schools%20poster%20020302%20EDU15.0.4%20%282%29.pdf

Team work

The Team

  •  Lynsey Blears - Company Director
  • Debi Walker - Company Director

  • Nicole Blears - Family Support Worker, Admin Support & Events Coordinator

  • Lisa Joynson - Family Support Worker & Events Coordinator

  • Social Work Students and Volunteers

“We passionately empower families and professionals to make informed choices. Built on our innovative and personable approach we aim to make life changing differences.”

Post Diagnostic Service ADHD and ASD

Referrals are received from Healthy Young Minds for families to access  our Post Diagnostic Service. We work with families who have children/young people diagnosed with Autism or Attention Deficit Hyperactivity Disorder. We offer a 5-week course that will inform, empower and support families who have received a recent diagnosis. Person centred, 1-1 work is carried out with the families that attend the course to ensure that the whole family understand their young persons diagnosis and work together going forward.

1-1 Support for Social Care Families

Referrals are received from Bury Council's Social Care Teams. We offer 1-1 support to families who have been referred in. This includes emotional support, upskilling and empowering parents, signposting and support for families in navigating their way through any difficulties they may be having. We can support with various strategies within the home environment.  We support and empower families to complete DLA/PIP and charity forms etc. We can also, if necessary, signpost families to various services in Bury. Families are offered our seminars free of charge (please see the upcoming events page).

Parent Carer Seminars

Our Parent Carer Seminars offer support, guidance and information that help to empower and upskill families for their futures. They are an opportunity to meet other parents who are in the same position. Many parents have said that it is one of the most powerful parts of the seminars, realising you are not alone and the only one struggling.  

(please see the upcoming events page). We try to arrange the seminars mornings, afternoons and evenings so that everybody is able to attend.

Referrals from School Nursing Team

We receive referrals from the School Nursing Teams in Bury. Families are referred into our service for individual 1-1 support. We aim to empower families so they can manage any issues they are currently facing. We work closely with the relevant school so behaviours are worked on across all settings promoting consistency.

Local Transformation Plan - Parental Support

We receive referrals from Healthy Young Minds in Bury in relation to supporting parent’s emotional health and wellbeing. We offer 1-1 support to parents supporting them with the day to day challenges they may be facing. We inform and empower parents and help them develop their own natural support and support network. We can also signpost families to various statutory or voluntary/third sector organisations to ensure they are getting the correct support.

Bespoke Training

First Point Family Support Services offer bespoke training packages to a wide variety of people and organisations including; schools, parents/carers, children and young people, local authorities, health care professionals, private establishments, voluntary and third sector organisations.  


  • Person Centred Planning (including Graphic Facilitating)

  • Tactics for Home Parenting Sessions

  • Safeguarding (Children)

  • Safeguarding (Adults)

  • Skill Building Courses

  • Disability Awareness

  • Understanding Autism

  • Understanding ADHD

If you would like to discuss any of the above, please don’t hesitate to get in touch and we can devise personalised courses for your intended audience. Please contact us on 0161-641-4585 or via email - admin@firstpointsupport.org.uk


What We Offer:

First Point Family Support - Upcoming Events

If you would like to book onto a seminar contact us on 0161 641 4585
or via email - admin@firstpointsupport.org.uk
Please ensure you book on as places are limited.


Upcoming Events 2021


All Events Are Virtual Until Further Notice

Please email or telephone us to confirm your attendance and receive the link


Coffee and Catch Up

Facilitator:  Lisa Joynson

Date:  Friday 17th September 2021: 10am - 11.30am

Come along for a chat with the team and other parents


Bury SENDIASS Advice and Support Sessions

Facilitator:  Bury SENDIASS Service

Date:  Wednesday 29th September 2021: 9am - 5pm

individual time slots available for booking


Coffee and Catch Up

Facilitator:  Lisa Joynson

Date:  Wednesday 6th October 2021: 6pm - 8pm

Come along for a chat with the team and other parents

Please find our address and contact details below
Thank You

19 Blackburn Street, Radcliffe, Manchester, M26 1NN


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