©2016 by First Point Support Services. Proudly created with


“Supporting the whole family”



First Point Family Support – Service Update

In response to the recent outbreak of Covid-19 (Coronavirus) in the UK, First Point Family Support Services are following all the guidance being provided by the Department of Education and Government Health guidance.

We are also in constant contact with our commissioners and service leads and will continue to review the situation daily.

All appropriate measures are being taken to control the spread of infection within our service.

We recognise that some parent, carers, children, young people and adults, that our service will come into contact with, may be particularly susceptible to infection and have underlying health conditions (this includes our team here at First Point). 

Following on from the Government’s announcement yesterday and discussions with our commissioners we will be implementing the following


Starting today the 17th March 2020

All Events, Seminars, Post Diagnostic Courses and Home Visits will be cancelled. The team will work from home and will continue to offer support via telephone and email to our families and other professionals.


If you ring the office please leave a message as we may be on another call, this way we know you have contacted us, and we will return your call as soon as we can.

If you have any concerns around COVID - 19, please see the link on our website and Facebook page for all the relevant advice and guidance

National guidance for healthcare and non-healthcare settings can be found at:


                                                         Bury Council Community Hubs Update

In response to COVID-19, Bury Council has established five Community Hubs.  Initially, these Hubs will be staffed by Council Officers but, over time, it is anticipated that they will expand to include partners from other public services.

Hubs will:
Identify and maintain details of the most clinically vulnerable residents, with reference to health and care data drawn largely from primary and social care sources together with local intelligence. It is recognised that this group may change according to health needs and circumstance.
Vulnerability will be prioritised across the following four groups, in order of immediate risk:

  • the most clinically vulnerable people who must be shielded for 12 weeks, as defined by government

  • those aged 70 years or over with underlying health conditions

  • other service users with complex or long term conditions in the health and care system

  • socially or economically vulnerable people

Establish which of the most vulnerable are without a support network from family, friends or neighbours and need immediate help with accessing food and medicines
Identify support available in localities to support the vulnerable.
This will include:

  • organised volunteer groups, co-ordinated by the VCFA

  • informal community/resident action groups, including those operating under the banner of KindBury

  • local public service teams, eg children’s early help; the Integrated Neighbourhood Teams and housing network

Connect vulnerable people quickly to a network of support
Provide the infrastructure for a potential greater role in distribution of food and other supplies and distribution of hardship grants, as these requirements are clarified nationally

Initially, the Hubs will focus on securing urgent supplies of food and medicine but, dependent on resourcing levels and the timescales concerned, the support-offer may be expanded.

At this stage, Hubs will act as a brokerage service to ensure fast connection to groups and volunteers who will undertake frontline support tasks.  The role will be under regular review as national requirements and support is rolled out.

Bury residents who need help should call the Council’s contact centre number: 0161 253 5353


Covid-19 / Coronavirus Resources


BPS guidance -


BACP guidance around managing anxiety -


Childline support on anxiety -

National Autistic Society – guidance and helpline for parents’, young people and staff:

Mencap - Easy Read guide to Coronavirus:

Place2Be – Guide to helping parents answer questions from their children and to support family wellbeing:

Young Minds - Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing:

Carers UK - Guidance for carers:

Covibook – an interactive resource designed to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the pandemic:


Amaze - information pack for parents

Public Health England have produced an easy read version of their Advice on the coronavirus for places of education.  You can download it here:


The Team

  •  Lynsey Blears - Company Director
  • Debi Walker - Company Director

  • Nicole Blears - Family Support Worker

  • Deborah Hirst - Family Support Worker

  • Lisa Joynson - Admin Support & Events Coordinator

  • Social Work Students and Volunteers

“We passionately empower families and professionals to make informed choices. Built on our innovative and personable approach we aim to make life changing differences.”

Post Diagnostic Service ADHD and ASD

Referrals are received from Healthy Young Minds for families to access  our Post Diagnostic Service. We work with families who have children/young people diagnosed with Autism or Attention Deficit Hyperactivity Disorder. We offer a 5-week course that will inform, empower and support families who have received a recent diagnosis. Person centred, 1-1 work is carried out with the families that attend the course to ensure that the whole family understand their young persons diagnosis and work together going forward.

1-1 Support for Social Care Families

Referrals are received from Bury Council's Social Care Teams. We offer 1-1 support to families who have been referred in. This includes emotional support, upskilling and empowering parents, signposting and support for families in navigating their way through any difficulties they may be having. We can support with various strategies within the home environment.  We support and empower families to complete DLA/PIP and charity forms etc. We can also, if necessary, signpost families to various services in Bury. Families are offered our seminars free of charge (please see the upcoming events page).

Parent Carer Seminars

Our Parent Carer Seminars offer support, guidance and information that help to empower and upskill families for their futures. They are an opportunity to meet other parents who are in the same position. Many parents have said that it is one of the most powerful parts of the seminars, realising you are not alone and the only one struggling.  

(please see the upcoming events page). We try to arrange the seminars mornings, afternoons and evenings so that everybody is able to attend.

Referrals from School Nursing Team

We receive referrals from the School Nursing Teams in Bury. Families are referred into our service for individual 1-1 support. We aim to empower families so they can manage any issues they are currently facing. We work closely with the relevant school so behaviours are worked on across all settings promoting consistency.

Local Transformation Plan - Parental Support

We receive referrals from Healthy Young Minds in Bury in relation to supporting parent’s emotional health and wellbeing. We offer 1-1 support to parents supporting them with the day to day challenges they may be facing. We inform and empower parents and help them develop their own natural support and support network. We can also signpost families to various statutory or voluntary/third sector organisations to ensure they are getting the correct support.

Bespoke Training

First Point Family Support Services offer bespoke training packages to a wide variety of people and organisations including; schools, parents/carers, children and young people, local authorities, health care professionals, private establishments, voluntary and third sector organisations.  


  • Person Centred Planning (including Graphic Facilitating)

  • Tactics for Home Parenting Sessions

  • Safeguarding (Children)

  • Safeguarding (Adults)

  • Skill Building Courses

  • Disability Awareness

  • Understanding Autism

  • Understanding ADHD

If you would like to discuss any of the above, please don’t hesitate to get in touch and we can devise personalised courses for your intended audience. Please contact us on 0161-641-4585 or via email -


What We Offer:

First Point Family Support - Upcoming Events

If you would like to book onto a seminar contact us on 0161 641 4585
or via email -
Please ensure you book on as places are limited.



Starting today the 17th March 2020

All Events, Seminars, Post Diagnostic Courses and Home Visits will be cancelled. If you have booked a place on any of the courses you will be notified of the cancellation. We have cancelled the two upcoming events which are:


Coffee and Catch Up - Thursday 26th March 2020 - 10.30am-12pm at Brandlesholme Community Centre


Bury SENDIASS Drop In - Wednesday 8th April 2020: 10am - 4pm


The team will continue to work from our offices in Radcliffe and we will continue to offer support via telephone and email to our families and other professionals.


If you ring the office please leave a message as we may be on another call, this way we know you have contacted us, and we will return your call as soon as we can.



Upcoming Events 2020


Please email or telephone us to confirm your attendance.


Venue for all Events: 19 Blackburn Street Radcliffe, Manchester M26 1NN




Understanding the legalities of your child with additional needs transitioning into adulthood

Facilitator:  Ben Tyer

Date:  Wednesday 13th May 2020: 12pm - 2pm


What can your school nurse offer you and your child?

Facilitator:  Natalie Cohen

Date:  Wednesday 20th May 2020: 12.30pm - 2.30pm



Facilitator:  Keelie Rigby

Date:  Wednesday 10th June 2020: 10am - 4pm


Please find our address and contact details below
Thank You

19 Blackburn Street, Radcliffe, Manchester, M26 1NN